![]() ![]() Second, the adoption rate for chatbots is already high. Offering a channel for them to interact with your brand in a way they prefer is only logical. And many prefer to interact with your business this way – 45% of consumers claim they would rather use messaging than email to contact a business, and almost 50% preferring messaging over phone ( Ubisend’s 2016 Mobile Messaging Report ). Your customers are already familiar and engaged with this medium. Messaging apps like WhatsApp are exhibiting some of the highest growth of any app category. Image by Sabrina Chowdhury via Flickr Chatbots and Human-Machine Interactions In Mobile Appsīefore I dive into Cognitive Services, I want to give context on why chatbots and human-machine interaction are important for building smarter, more engaging mobile apps.įirst, usage of messaging apps has surpassed usage of social media apps. Specifically, I will be discussing the Language Understanding Intelligent Service and the QnA Maker API, and how they can be used together to enhance your mobile app. This time, I will be focusing on Microsoft Azure’s Cognitive Services Language and Knowledge APIs in relation to chatbots and automated customer service in mobile apps. Due to advances in artificial intelligence, big data, and machine learning, this is becoming more easily possible. In other words, your customers want apps that are smart. Users want effortless interaction experiences that are catered to them and apps that understand intent with less input and fewer taps. ![]() I highlighted 3 APIs out of the many that are offered: Custom Decision Service, Content Moderator, and the Speaker Recognition API.Ī driving point behind my last article was that users now expect a higher standard of experience from mobile apps. When registering your chatbot, in Microsoft Apps Studio, select Manifest Editor > Capabilities > Bots > Setup > Existing bot.įor more information about the procedure, see To register your chatbot application in Microsoft App Studio.In my last post, I introduced Microsoft Azure’s Cognitive Services suite and its potential to make mobile apps smarter, more engaging, and more contextually relevant for users. Register your chatbot application with Microsoft App Studio by specifying the App password and the messaging endpoint URL of your chatbot. Task 5: To register a chatbot in Microsoft App Studio For more information, see Test a bot in the Azure Portal with Web Chat in the Microsoft documentation. Ensure that the messaging endpoint URL is correct by using Azure Bot Service. Task 4: To test a chatbot with web chatĪfter you configure your chatbot application in BMC Helix Innovation Studio, you can test if your chatbot is working with web chat. Task 3: To configure a chatbot applicationįor the steps to configure a chatbot application in BMC Helix Innovation Studio, see To configure a chatbot application to work with Microsoft Teams. To enable the connection between you chatbot and Microsoft Teams, you must enable the Microsoft Teams channel in Microsoft Azure Portal.įor the steps to enable Microsoft Teams, see Connect a bot to channels in Microsoft documentation. Task 2: To enable the Microsoft Teams channel in Microsoft Azure Portal To ensure that the chatbot is not deregistered from Azure Bot Service, you must not modify the endpoint at any later stage.Īfter you register the chatbot, you receive a Microsoft Application ID and password that you can use to configure your chatbot application by using BMC Helix Innovation Studio. serverName: port}}/api/rx/application/chat/event/skype/ Messaging endpoint: Enter the endpoint URL ( Webhook URL) of your chatbot application. When you register your chatbot with the Azure Bot Service, you must enter the following field values: See Register a bot with Bot Service in Microsoft documentation. In the Azure Bot Service portal, register your chatbot with the Azure Bot Service. Task 1: To register a chatbot with Azure Bot Service The process of enabling Microsoft Teams for a chatbot application comprises of the following tasks: Process for enabling Microsoft Teams by using Microsoft Azure Portal To get the URL, navigate to the chatbot application and select Channels > Office 365 > Webhook URL. Ensure that you have the endpoint URL of your chatbot application.Ensure that you have configured the IBM Watson service credentials.įor more information, see To configure the Skill ID for a chatbot.Ensure that you have created the chatbot application that you want to configure to work with Microsoft Teams.You must be subscribed to Microsoft Office 365 and Microsoft Azure Bot Service. ![]()
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